More Questions

Extending My Warranty

Are you still under your Manufacturer’s Warranty but want to look into an extended warranty? Extended warranties can be purchased through our Customer Care Sales team by calling 1-877-660-1174 or by emailing cssales@iconfitness.com   If you already have an extended warranty through Universal Technical Services you can contact them to see if you are eligible […]

Order Status

Use our Online Order Tracking to find the status of your order. Enter your order number in the box provided and click Submit. You can also contact Customer Service by calling 1-800-999-3756, or just Email Us.

When Will My Order Arrive

Your order will arrive within two weeks of the date you purchased it, unless the product is out of stock. If this is the case, we will ship it as soon as it becomes available.

Warranty Terms and Conditions

For the specific warranty regarding your exercise equipment see the back cover of you User’s Manual.   The warranty extends only to the original purchaser. ICON’s obligation under this warranty is limited to repairing or replacing, at ICON’s option, the product through one of its authorized service centers. All repairs for which warranty claims are […]

Shipping Policy

All non-UPS shipments require a customer signature upon delivery. The shipping company will call before attempting to deliver your machine. A total of three attempts will be made to contact you. After three attempts have been made the shipping company will make arrangements to return your machine to our warehouse. Return shipping and a 10% […]

Return Policy

We give a 30-day trial period on all products. If you receive a defective machine we will be happy to send a replacement machine or give a full refund. Returns for defective and non-defective products must be arranged within 30 days of receiving the product. If you are not satisfied for any reason please call […]

Payment Options

Customers can purchase Weider Fitness equipment on line by credit card only. Weider Fitness bills the account once the product has been shipped. Sales tax is applicable in some states and will be added to the order if appropriate.   Weider Fitness accepts payment by Visa, MasterCard, Discover Card, and American Express only.   Customers […]

GFCI/AFCI Outlets

GFCI (Ground Fault Circuit Interrupter) or AFCI (Arc Fault Circuit Interrupter) outlets in your home and your exercise equipment don’t and probably won’t ever get along with each other. GFCI and AFCI outlets are designed to protect you and your home.   Due to the design, amperage requirements, and the way that electric motors work, […]